I work with a bunch of grown men 40+. they refuse to follow directions. I wrote an sop for how to do the work they turn in to my office so that I can timely and easily process the work. they leave out items, don't double check their work, forget to turn paperwork in, turn paperwork in without the necessary backup. then they want to scream at me when a vendor tells them there is an issue. I keep sending the paperwork back to them but they make the same mistakes over and over. seriously....grow up, do your job right. do it once, correctly so we can all have less stress. sometimes, paranoia sets in and I think they do some of these on purpose just to annoy me.